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Battery Warranty Policy

Refurbished Laptop Battery Warranty Policy

It is important to note that the batteries in our refurbished laptops are tested to hold a charge. Universe Direct does not promise or commit to a minimum battery discharge / run time.

When in use, the laptop may display warnings about the health of the battery. These warnings are not grounds for replacement.

Our warranty policy states that a laptop battery will only be replaced under warranty when (a) it has been received in non-functional condition (i.e. it does not hold any charge) and the fault is reported within the first 7 days after purchase, or (b) when the battery was purchased new. With the latter, the battery is included in the laptop’s initial 12 month carry-in warranty.

To ensure optimum performance from the battery, we strongly recommend that a new battery be purchased with a refurbished laptop.

To order a new battery, or for pricing information, please contact our sales team on 021 551 6254, or email sales@universe-direct.co.za.

For technical assistance or information, please contact our technical team on 021 551 6254, or email technical@universe-direct.co.za