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Refurbished Warranty Policy

Understanding Your Refurbished Warranty

Our refurbished PCs are sold with a 12 month carry-in hardware warranty. As such, any hardware fault encountered within the first year of purchase, will be covered by this warranty.

Hardware faults within 7 working days of receipt (Out-Of-Box):

Should you encounter a hardware fault within the first 7 working days of receiving an item, Universe Direct will arrange to have the item collected and fixed / replaced at our expense.

It is of the utmost importance that out-of-box failures be reported immediately, as to ensure that the issue is resolved as speedily as possible.

Out-of-box failures can be reported by calling our technical support line on 021 551 6254or by emailing customercare@universe-direct.co.za.

Hardware faults outside of 7 working days after receipt:

Customers will be required to return the faulty item(s) to Universe Direct, at their expense. Alternatively, you can contact us on 021 551 6254 and request a quotation on our Collect & Return service. Upon acceptance of the quotation, Universe Direct will arrange the collection and return on the customer's behalf.

Please note that the quotation is subject to the number and weight of items to be collected and returned.

 

For technical assistance or information, please contact our technical team on 021 551 6254, or email technical@universe-direct.co.za.