We at Universe Direct pride ourselves on providing excellent service to our customers. Above all else, we value honesty, integrity, and transparency, when communicating with our customers. Below are testimonials from clients who have bought or had their devices repaired with us.
I just want to thank the young lady at your reception for her patience with me throughout Friday. I must have phoned about 20 times to either speak to Vuyo, Tammy or Wendy regarding my repair without success. The last two times I called was almost closing, I lost my cool and was quite rude to the young lady, but she remained professional and friendly and managed to find somebody else to help me, I am not sure of the gentleman's name. It is so nice to work with professional people. Thank you.
Bought a refurbished Dell Optiplex 790 about a year back and running smoothly. Great service and friendliness from all the staff. Will definitely support them again.
Always a pleasure to shop here and to deal with the staff here. A special thank you to Tobie for always being so proactive and efficient in sales. Nigel and Vuyo, you guys rock the dispatch and technical depts!
Very friendly staff at all times of the day! I mostly call in the early morning and the lady that answers the phones and Tobias is always so cheerful, helpful and smiley. It just makes my day to speak to such happy people. Thank you.
Excellent people and service
Helpful, affordable, efficient. Bought a refurbished laptop there 6 months ago and not a single issue at a very reasonable price. Returned today to have my software reinstalled after my device picked up a virus (thanks to my own negligence!) and they decided not to charge us for the service!
A huge thank you to Wendy Stevens for going out of her way to get a laptop part up to me in Gauteng. Long story, but I couldn't find the part here, and the company in CT who did have it (not Universe Direct) couldn't courier it to me. Wendy went to a great deal of trouble to get the part from them and send it to me. What a star!