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Warranty Policy

Refubished Warranty Policy

Understanding Your Refurbished Warranty

Our refurbished PCs are sold with a 12 month carry-in hardware warranty. As such, any hardware fault encountered within the first year of purchase, will be covered by this warranty.

Hardware faults within 7 working days of receipt (Out-Of-Box):

Should you encounter a hardware fault within the first 7 working days of receiving an item, Universe Direct will arrange to have the item collected and fixed / replaced at our expense.

It is of the utmost importance that out-of-box failures be reported immediately, as to ensure that the issue is resolved as speedily as possible.

Out-of-box failures can be reported by calling our technical support line on 021 551 6254 or by emailing customercare@universe-direct.co.za.

Hardware faults outside of 7 working days after receipt:

Customers will be required to return the faulty item(s) to Universe Direct, at their expense. Alternatively, you can contact us on 021 551 6254 and request a quotation on our Collect & Return service. Upon acceptance of the quotation, Universe Direct will arrange the collection and return on the customer's behalf.

Please note that the quotation is subject to the number and weight of items to be collected and returned.

For technical assistance or information, please contact our technical team on 021 551 6254, or email technical@universe-direct.co.za.

 

Battery Warranty Policy

Refurbished Laptop Battery Warranty Policy

It is important to note that the batteries in our refurbished laptops are tested to hold a charge. Universe Direct does not promise or commit to a minimum battery discharge / run time.

When in use, the laptop may display warnings about the health of the battery. These warnings are not grounds for replacement.

Our warranty policy states that a laptop battery will only be replaced under warranty when (a) it has been received in non-functional condition (i.e. it does not hold any charge) and the fault is reported within the first 7 days after purchase, or (b) when the battery was purchased new. With the latter, the battery is included in the laptop’s initial 12 month carry-in warranty.

To ensure optimum performance from the battery, we strongly recommend that a new battery be purchased with a refurbished laptop.

To order a new battery, or for pricing information, please contact our sales team on 021 551 6254, or email sales@universe-direct.co.za.

For technical assistance or information, please contact our technical team on 021 551 6254, or email technical@universe-direct.co.za

 

Manufacturer Warranty Policy

Understanding Your Manufacturer Warranty 

All new / ex-demo PCs, bought from Universe Direct, are covered by a manufacturer warranty. This means that the warranty service is provided by the manufacturer.

To ensure that warranty issues are resolved as speedily as possible, we ask that our customers contact the manufacturer directly in the event of a warranty claim.