Our refurbished PCs are sold with a 12-month carry-in hardware warranty. As such, any hardware fault encountered within the first year of purchase, will be covered by this warranty.
Warranty for Business-to-Business (B2B) and Resellers:
We offer a free Collect & Return Warranty to all customers in Cape Town and close surroundings.
For all B2B and Reseller customers outside of Cape Town, we offer a Collect and Replace Warranty, where Universe Direct will collect the faulty unit / part and replace with a working unit / part, at our expense.
All Collect & Return / Collect & Replace Warranties are subject to an initial remote support session, to evaluate if the issue can be solved remotely.
If a replacement part is not available immediately, then a replacement unit will be provided, instead. Should both a replacement part and replacement unit not be available, immediately, then a replacement part will be ordered in. ETA on replacement parts ordered in, is 2 weeks.
Hardware faults within 7 working days of receipt (Non-B2B Customers):
Should you encounter a hardware fault within the first 7 working days of receiving an item, Universe Direct will arrange to have the item collected and fixed / replaced at our expense if the issue cannot be resolved remotely.
It is of the utmost importance that out-of-box failures be reported immediately, as to ensure that the issue is resolved as speedily as possible.
Out-of-box failures can be reported by calling our technical support line on 021 551 6254 or by emailing customercare@universe-direct.co.za.
Hardware faults outside of 7 working days after receipt (Non-B2B Customers):
Customers will be required to return the faulty item(s) to Universe Direct, at their expense. Alternatively, you can contact us on 021 551 6254 and request a quotation on our Collect & Return service. Upon acceptance of the quotation, Universe Direct will arrange the collection and return on the customer's behalf.
Please note that the quotation is subject to the number and weight of items to be collected and returned.
For technical assistance or information, please contact our technical team on 021 551 6254, or email workshop@universe-direct.co.za.
Refurbished Laptop Battery Warranty Policy
The battery received in your refurbished laptop, is covered by the same 12-month hardware warranty as the rest of the hardware components.
Should you receive a notification in Windows, stating that you should “Consider replacing your battery” at any point during the warranty period, please contact our Support team, and a replacement battery will be delivered to you.
For technical assistance or information, please contact our Support team on 021 551 6254, or email workshop@universe-direct.co.za
We also offer brand new OEM batteries (OEM is same materials, standards and performance), at very competitive pricing. To order a new OEM battery, or for pricing information, please contact our Sales team on 021 551 6254, or email sales@universe-direct.co.za
For technical assistance or information, please contact our technical team on 021 551 6254, or email workshop@universe-direct.co.za
Understanding Your Manufacturer Warranty
All new / ex-demo PCs, bought from Universe Direct, are covered by a manufacturer warranty. This means that the warranty service is provided by the manufacturer.
To ensure that warranty issues are resolved as speedily as possible, we ask that our customers contact the manufacturer directly in the event of a warranty claim.
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