PACKARD BELL CARRERA FLEX 3 NOTEBOOK

 
 
 
 
  
 
 
 Universe Direct
  
 438 Google reviews 
 
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 Posted on Google  
 
  
 
 
 Pierre Oosthuizen 
 
 
 
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I took my Dell laptop to Universe Direct at Westlake Business Park this morning and was assisted by Ikraam in the workshop downstairs. The button for the letter “A” had come loose from the keyboard. Ikraam immediately attended to the problem and then kindly directed me to a comfortable lounge area, where I was offered coffee. He told me he would be with me in about 10 minutes — and, true to his word, he returned with my Dell laptop in perfect working order. To my surprise, there was no charge. I was genuinely impressed by the level of service I received. Ikraam was professional, polite, efficient and exceptionally helpful. It is not often these days that one experiences such good, old-fashioned customer service. Ikraam is a real credit to his profession and to Universe Direct. I would happily recommend Universe Direct to anyone looking for not only quality products, but also outstanding customer service. I wish Ikraam every success in his career. I will certainly be buying my next laptop from Universe Direct — that’s for sure! Thank you, Ikraam, and well done Universe Direct!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Gareth Jordan 
 
 
 
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Matthew, it’s one thing to know your stuff. It’s a completely different story to be able to explain to a non techie customer so that they understand. What sets you apart is your genuine care about helping people out. Thank you!!
  
 
  
 
 
 
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 Fiona Wilke 
 
 
 
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Brilliant service.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 tamara delbrooke-jones 
 
 
 
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Excellent service. They were super helpful, efficient and solution oriented. I will definitely be coming back here for all tech support requirements. Happy customer ☺️
  
 
  
 
 
 
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 Gordon Chunnett 
 
 
 
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Ikraam went out of his way in the most pleasant manner to deal with system software updates, driver installation (camera, voice and sound) he seemed genuinely interested in seeing a Result which for me was important too. Thank you UD !
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 busie madolwana 
 
 
 
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⭐⭐⭐⭐⭐ Absolutely Brilliant Service! 💻✨☕️ I would like to give a huge shout-out to Matthew and the team at Universe Direct for the absolutely brilliant service! 👏🏽 Matthew was incredibly helpful from start to finish and made the whole process so easy for me. My laptop screen needed to be replaced, but the part wasn’t available here in South Africa. The team went the extra mile and ordered the screen from abroad for me. 🌍💻 Within just a few days, they contacted me to let me know that the screen had arrived and replaced it for me while I waited. The service was efficient, professional and absolutely amazing! And now… my laptop looks brand new again! 😍🔥 The new screen is 100% perfect, and I couldn’t be happier with the result. A special thank you to Matthew for being so helpful, patient and professional throughout the process. 🙏🏽 And Universe Direct, thank you for going the extra mile for your customers. That kind of service truly makes a difference! 👏🏽 Oh, and I must mention the lovely complimentary guest coffee I enjoyed while waiting. ☕️😂❤️ What a thoughtful touch! Thank you once again, Matthew and Universe Direct! I highly recommend your service. ⭐⭐⭐⭐⭐ Excellent service, great communication and a team that genuinely cares about their customers! 💻✨👏🏽
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Gerald Shaw 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Awesome service. Appreciate your help today with my swap out.