Retiring or disposing of assets?

Universe Direct has a 24-year track record in the refurbishment and disposal of used IT equipment (ITAD) in a way that is fully compliant with the POPI Act.

“We have disposed, refurbished and recycled IT assets for many of South Africa’s best-known companies and institutions. Our list of clients includes corporations such as Absa, BAT, Old Mutual, Rand Merchant Bank, Sanlam, Investec, VISA, Ernst & Young and PwC, along with educational institutions such as CPUT, Stellenbosch University and UWC.

We have refurbished the computers of the National Prosecuting Authority and government departments and municipalities and are contracted to Dell Financial Services to refurbish and recycle their end-of-lease computer equipment, a function we have performed for more than 18 years,” says Andrew Craig, founder and owner of Universe Direct.

As one of the largest asset disposal service providers, Universe Direct has developed a secure chain of custody process that begins with a detailed audit of all the equipment, complete and transparent documentation, which includes a certificate confirming the decommissioning and data cleansing of the equipment, the hard drive destruction and if waste, the e-waste disposal compliance certificates.

As South Africa’s largest refurbisher of IT equipment, Universe Direct also offers companies the opportunity to do full data erasure, refurb and resell the equipment to company staff as part of a staff buy-back programme, or Universe Direct will purchase the assets, maximising the value and minimising the overall cost of the e-waste cycle. “If the company would like to donate the assets to charity, we can co-ordinate the logistics of setting up and installing/supporting these units,” says Andrew Craig.

The purpose of POPI is to ensure all South African institutions conduct themselves in a responsible manner when collecting, processing, storing and sharing another entity’s personal information by holding them accountable should they abuse or compromise personal information in any way.

Companies that do not comply with the POPI Act, regardless of whether it is intentional or accidental, can face severe penalties.

To ensure you are compliant, work with one of the most respected asset disposal companies in South Africa – Universe Direct.

Table of Contents

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Pierre Oosthuizen profile picture
Pierre Oosthuizen
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I took my Dell laptop to Universe Direct at Westlake Business Park this morning and was assisted by Ikraam in the workshop downstairs. The button for the letter “A” had come loose from the keyboard. Ikraam immediately attended to the problem and then kindly directed me to a comfortable lounge area, where I was offered coffee. He told me he would be with me in about 10 minutes — and, true to his word, he returned with my Dell laptop in perfect working order. To my surprise, there was no charge. I was genuinely impressed by the level of service I received. Ikraam was professional, polite, efficient and exceptionally helpful. It is not often these days that one experiences such good, old-fashioned customer service. Ikraam is a real credit to his profession and to Universe Direct. I would happily recommend Universe Direct to anyone looking for not only quality products, but also outstanding customer service. I wish Ikraam every success in his career. I will certainly be buying my next laptop from Universe Direct — that’s for sure! Thank you, Ikraam, and well done Universe Direct!
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Gareth Jordan profile picture
Gareth Jordan
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Matthew, it’s one thing to know your stuff. It’s a completely different story to be able to explain to a non techie customer so that they understand. What sets you apart is your genuine care about helping people out. Thank you!!
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Fiona Wilke profile picture
Fiona Wilke
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Brilliant service.
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tamara delbrooke-jones profile picture
tamara delbrooke-jones
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Excellent service. They were super helpful, efficient and solution oriented. I will definitely be coming back here for all tech support requirements. Happy customer ☺️
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Gordon Chunnett profile picture
Gordon Chunnett
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Ikraam went out of his way in the most pleasant manner to deal with system software updates, driver installation (camera, voice and sound) he seemed genuinely interested in seeing a Result which for me was important too. Thank you UD !
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busie madolwana profile picture
busie madolwana
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⭐⭐⭐⭐⭐ Absolutely Brilliant Service! 💻✨☕️ I would like to give a huge shout-out to Matthew and the team at Universe Direct for the absolutely brilliant service! 👏🏽 Matthew was incredibly helpful from start to finish and made the whole process so easy for me. My laptop screen needed to be replaced, but the part wasn’t available here in South Africa. The team went the extra mile and ordered the screen from abroad for me. 🌍💻 Within just a few days, they contacted me to let me know that the screen had arrived and replaced it for me while I waited. The service was efficient, professional and absolutely amazing! And now… my laptop looks brand new again! 😍🔥 The new screen is 100% perfect, and I couldn’t be happier with the result. A special thank you to Matthew for being so helpful, patient and professional throughout the process. 🙏🏽 And Universe Direct, thank you for going the extra mile for your customers. That kind of service truly makes a difference! 👏🏽 Oh, and I must mention the lovely complimentary guest coffee I enjoyed while waiting. ☕️😂❤️ What a thoughtful touch! Thank you once again, Matthew and Universe Direct! I highly recommend your service. ⭐⭐⭐⭐⭐ Excellent service, great communication and a team that genuinely cares about their customers! 💻✨👏🏽
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Gerald Shaw profile picture
Gerald Shaw
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Awesome service. Appreciate your help today with my swap out.