Universe Direct’s big move!

Africa’s largest distributor of factory refurbished hardware celebrates its 25th year in the industry!

This landmark anniversary coincides with a momentous transition, the relocation and expansion of Universe Direct from its longstanding address in Montague Gardens to Westlake Business Park.

Universe Direct employees.

Universe Direct Sales Department.

Established in the heart of the technological revolution, Universe Direct embarked on a journey to cater to the needs of businesses and professionals alike. Its 25 years of experience has enabled the company to provide new and factory-refurbished computer hardware.

With a comprehensive product lineup ranging from desktops, laptops, servers and switches, to MacBooks, iPhones and iPads, Universe Direct has consistently bridged the gap between innovation and affordability.

The move to Westlake Business Park isn’t just a change of address, but a strategic leap into a new era of possibilities. This state-of-the-art business park provides Universe Direct with a much larger, more efficient warehouse space, more stock and a broader range of products.

Universe Direct – warehouse department.

Providing expertise that comes with 25 years of experience in IT hardware sales, short-term rentals, IT asset disposal and corporate asset buy-backs. Bulk corporate PCs and an in-house repair centre are handled in the larger warehouse, under one roof.

As Universe Direct spreads its wings at Westlake Business Park, it is bolstering its commitment to efficient service with an expanded team. With more skilled staff members on-board, each equipped with a deep understanding of all products, Universe Direct is able to guide you through myriad choices, helping you to find the perfect fit for your company.

Keamo’lee Daniels, an Administrator at Universe Direct from the service department.

In addition to an expert team, Universe Direct now boasts a larger fleet of dedicated drivers, ensuring prompt and reliable deliveries.

Showing its commitment to customer service, Universe Direct offers a free delivery and warranty collection service within Cape Town and an affordable delivery service to all major business centres in South and southern Africa. In a world where time is of the essence, Universe Direct’s investment in a larger delivery network reflects its dedication to fulfilling its promises to customers on time, every time.

The move to Westlake Business Park symbolises not just a change in location, but a celebration of 25 years in the factory refurbished computer hardware industry. With a larger warehouse, an in-house service department, knowledgeable staff and an efficient delivery network, Universe Direct has positioned itself to lead the way forward in an ever-evolving technology world.

April 16, 2024
8:10 am

      
   Universe Direct
   438 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Pierre Oosthuizen 
 
 
 
 Trustindex verifies that the original source of the review is Google. I took my Dell laptop to Universe Direct at Westlake Business Park this morning and was assisted by Ikraam in the workshop downstairs. The button for the letter “A” had come loose from the keyboard. Ikraam immediately attended to the problem and then kindly directed me to a comfortable lounge area, where I was offered coffee. He told me he would be with me in about 10 minutes — and, true to his word, he returned with my Dell laptop in perfect working order. To my surprise, there was no charge. I was genuinely impressed by the level of service I received. Ikraam was professional, polite, efficient and exceptionally helpful. It is not often these days that one experiences such good, old-fashioned customer service. Ikraam is a real credit to his profession and to Universe Direct. I would happily recommend Universe Direct to anyone looking for not only quality products, but also outstanding customer service. I wish Ikraam every success in his career. I will certainly be buying my next laptop from Universe Direct — that’s for sure! Thank you, Ikraam, and well done Universe Direct!
  
 
      Posted on Google  
   
   Gareth Jordan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Matthew, it’s one thing to know your stuff. It’s a completely different story to be able to explain to a non techie customer so that they understand. What sets you apart is your genuine care about helping people out. Thank you!!
  
 
      Posted on Google  
   
   Fiona Wilke 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brilliant service.
  
 
      Posted on Google  
   
   tamara delbrooke-jones 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service. They were super helpful, efficient and solution oriented. I will definitely be coming back here for all tech support requirements. Happy customer ☺️
  
 
      Posted on Google  
   
   Gordon Chunnett 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ikraam went out of his way in the most pleasant manner to deal with system software updates, driver installation (camera, voice and sound) he seemed genuinely interested in seeing a Result which for me was important too. Thank you UD !
  
 
      Posted on Google  
   
   busie madolwana 
 
 
 
 Trustindex verifies that the original source of the review is Google. ⭐⭐⭐⭐⭐ Absolutely Brilliant Service! 💻✨☕️ I would like to give a huge shout-out to Matthew and the team at Universe Direct for the absolutely brilliant service! 👏🏽 Matthew was incredibly helpful from start to finish and made the whole process so easy for me. My laptop screen needed to be replaced, but the part wasn’t available here in South Africa. The team went the extra mile and ordered the screen from abroad for me. 🌍💻 Within just a few days, they contacted me to let me know that the screen had arrived and replaced it for me while I waited. The service was efficient, professional and absolutely amazing! And now… my laptop looks brand new again! 😍🔥 The new screen is 100% perfect, and I couldn’t be happier with the result. A special thank you to Matthew for being so helpful, patient and professional throughout the process. 🙏🏽 And Universe Direct, thank you for going the extra mile for your customers. That kind of service truly makes a difference! 👏🏽 Oh, and I must mention the lovely complimentary guest coffee I enjoyed while waiting. ☕️😂❤️ What a thoughtful touch! Thank you once again, Matthew and Universe Direct! I highly recommend your service. ⭐⭐⭐⭐⭐ Excellent service, great communication and a team that genuinely cares about their customers! 💻✨👏🏽
  
 
      Posted on Google  
   
   Gerald Shaw 
 
 
 
 Trustindex verifies that the original source of the review is Google. Awesome service. Appreciate your help today with my swap out.

Universe Direct’s big move!

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